Return & Exchange Policy

Eligibility for Return or Exchange

You may return or exchange an item within 7 days of receiving your order, provided that:

• The item is unused, unworn, and in original condition.
• All tags, labels, and packaging are intact.
• A proof of purchase (order confirmation or invoice) is available.

Items NOT Eligible for Return or Exchange

To ensure hygiene and safety, the following items are non-returnable and non-exchangeable:

• Intimate wear (lingerie, undergarments, etc.)
• Beauty or skincare products (if opened)
• Customized or personalized items
• Items purchased on final sale or clearance

Return Process

1. Request a Return
   Log into your account on malbelle.com, go to "My Orders", and click on "Request Return" for the relevant item. Alternatively, email us at support@malbelle.com with your order number.
2. Prepare the Item
   Pack the product in its original condition with tags and packaging. A courier will be arranged for pick-up (if applicable) or you may drop it off at our designated location.
3. Quality Check
   Once we receive the item, it will go through a quality check. If approved, we’ll process your refund or exchange.

Exchange Process

If you'd like to exchange an item for a different size, color, or style:

• Submit an exchange request through our return portal or via email.
• Exchanges are subject to stock availability.
• If the requested item is out of stock, you may opt for a refund or store credit.

Refunds

• Online Payments: Refunded to your original payment method within 7–10 working days.
• Cash on Delivery: Refunded as store credit or via bank transfer, depending on your preference.
• Delivery charges (if any) are non-refundable unless the item is defective or incorrectly delivered.

Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within 24 hours of delivery. We’ll arrange a replacement or a full refund at no extra cost.

Need Help?

Reach out to our Customer Care team:
📧 support@malbelle.com
📞 +971-6282152002
📍 Dubai, United Arab Emirates